Refund policy

RETURNS

We have a 28-day return policy, which means you have 28 days from the date you receive your order to request a return.

Returned items must also be received at our return address within 28 days of the delivery date to be eligible for store credit.

If your return is received after the 28-day return period, a 50% restocking fee will apply.

Please ensure all items are returned:

  • In their original condition and packaging
  • Unworn
  • Unwashed
  • Unaltered

To start a return, please email uniqueafriqueinfo@gmail.com.

Returns should be sent to:

Tomaso Close
Doolandella QLD 4077
Australia

Please note that returns sent without first requesting a return will not be accepted.

If you have any questions, feel free to contact us at uniqueafriqueinfo@gmail.com.

REFUNDS

Unfortunately, we do not offer refunds.

Eligible returns will be issued as store credit only.

EXCHANGES & STORE CREDIT

Unfortunately, we do not offer direct exchanges.

As we cannot guarantee stock will still be available when your return arrives, we issue store credit instead, allowing you to place a new order in your preferred size or style.

Once we've received and inspected your return, we'll issue your store credit via an E-Gift Card.

Your E-Gift Card works like a coupon code at checkout and covers the value of your returned item, including any applicable taxes.

Please allow 3–5 business days for your return to be processed.

If you haven't received your store credit after 7 business days, please contact us with your order number and return tracking number.

Please note that sets are sold as complete sets and cannot be exchanged or returned separately. If you wish to return a set for store credit, the complete set must be returned in its original condition.

STORE CREDIT POLICY

All store credits are valid for 12 months from the date of issue.

After this period, any unused balance will automatically expire and cannot be reinstated.

SHIPPING

Customers are responsible for the cost of returning their items.

Original shipping charges are non-refundable unless we made an error with your order.

GIFT CARDS & CLEARANCE ITEMS

Gift cards and clearance (final sale) items are not eligible for return.

If these items are returned to us, they will either be sent back to you or be subject to a 50% restocking fee.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If you receive a damaged, defective or incorrect item, please contact us within 2 days of receiving your order.

CANCELLATIONS

We cannot guarantee cancellations once an order has started processing.

To ensure orders are dispatched as quickly as possible, we begin processing shortly after your order is placed. Once processing has started, we may be unable to cancel your order.

EDITING AN ORDER

Please ensure your shipping address is complete and correct before placing your order, as we may not be able to make changes once your order has started processing.

We may also be unable to change items, sizes or apply discount codes after your order has been confirmed.

SIZING

If you receive an item in a different size from what you ordered, please notify us within 24 hours of receiving your order. We will replace the item within 3 business days.

If the incorrect size was ordered by the customer, the customer is responsible for all shipping costs associated with the return and replacement.

ITEMS ELIGIBLE FOR STORE CREDIT

  • Full-price items are eligible for store credit (excluding the original shipping cost).
  • Items purchased using a discount code are also eligible for store credit (excluding the original shipping cost).

ITEMS NOT ELIGIBLE FOR RETURN

  1. Gift Cards.
  2. Clearance and final sale items. These items are not eligible for return. If returned to us, they will either be sent back to you or be subject to a 50% restocking fee.

RETURNED TO SENDER OR REFUSED PARCELS

This may happen if:

  • The shipping address is incomplete or incorrect.
  • The carrier is unable to deliver your package.
  • The parcel is refused upon delivery.

Returned parcels will be restocked and store credit will be issued in the form of an E-Gift Card, minus the original shipping cost.

We are unable to reship or replace these orders. You can simply use your E-Gift Card to place a new order using the correct shipping address.

Please note that we cannot guarantee your items will still be in stock at the time of your new order.

PRICE ADJUSTMENTS

Our prices may change due to promotions, inventory levels, fashion trends and seasonal sales.

Unfortunately, we cannot refund or credit the difference between your purchase price and any later discounted price.